Frequently Asked Questions
Everything you need to know about WapCRM
Is WapCRM compatible with WhatsApp Business API?
Yes, WapCRM works seamlessly with both regular WhatsApp Business and WhatsApp Business API. You can easily connect your existing account or create a new one.
Can I use multiple WhatsApp numbers?
Absolutely! Depending on your plan, you can manage multiple WhatsApp numbers from a single dashboard. Professional plan allows 3 accounts, and Enterprise plans support unlimited accounts.
How does the 14-day free trial work?
You get full access to all Professional plan features for 14 days, no credit card required. After the trial, you can choose to upgrade to a paid plan or continue with our free tier with limited features.
Is my data secure?
Yes, we take security very seriously. All data is encrypted end-to-end, and we're fully GDPR compliant. We never share your data with third parties and maintain strict security protocols.
Can I integrate WapCRM with other tools?
Yes! WapCRM integrates with popular tools like CRM systems, e-commerce platforms, and marketing automation tools. We also provide API access for custom integrations on Professional and Enterprise plans.
What kind of support do you provide?
We offer email support for all plans, with priority support for Professional users and dedicated account managers for Enterprise clients. Our support team typically responds within 24 hours.
How many messages can I send per day?
Message limits depend on WhatsApp's policies and your account status. Starter plan allows up to 1,000 messages per day, Professional up to 10,000, and Enterprise plans have custom limits based on your needs.
Can I schedule messages in advance?
Yes! WapCRM allows you to schedule broadcast messages and individual messages for specific dates and times. This feature is available on all paid plans.
Do you offer a mobile app?
Yes, WapCRM has mobile apps for both iOS and Android, allowing you to manage your WhatsApp business on the go. All features available on desktop are also available on mobile.
What happens to my data if I cancel?
You can export all your data at any time. After cancellation, your data is retained for 30 days, giving you time to export everything before permanent deletion.
Can I upgrade or downgrade my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades apply at the start of your next billing cycle.
Is there a setup fee?
No, there are no setup fees or hidden costs. You only pay the monthly subscription fee for your chosen plan. Enterprise customers may have custom pricing based on their requirements.
Can I send images, videos, and documents?
Absolutely! WapCRM supports all WhatsApp media types including images, videos, documents, PDFs, audio files, and even location sharing.
Does WapCRM work in my country?
Yes! WapCRM works globally in any country where WhatsApp is available. We support multiple languages and have customers in over 50 countries.
How do chatbots work in WapCRM?
Our chatbot builder uses a simple drag-and-drop interface. You can create automated conversation flows based on keywords, button responses, and customer actions. No coding required!
Can I import my existing contacts?
Yes, you can easily import contacts from CSV, Excel files, or integrate directly with your existing CRM. We also sync contacts from your WhatsApp Business account automatically.
